Delete your NavHub account
For family members and first responders who use the NavHub app. You don't need the app to ask.
Ask us
Email Info@DementiaNavigationHub.com from the address you sign in with, and put "Delete my NavHub account" in the subject. Or call the Hub at (941) 243-2096.
We check it's you
We reply to the email on your account, or call the number we have for you, before we change anything. That way nobody else can close your account.
We close your account
Within 30 days of your request, and we tell you when it's done.
What we delete
- Your sign-in. You can't sign in again with that email address, and you're signed out of NavHub on every phone.
- Your notifications. The app stops sending them.
- Your access to the record of the person you care for.
What we keep, and why
- The person's care record, including messages you exchanged with their navigator. It's part of the record the Hub keeps for the county program: for as long as we work with them, and then for seven years.
- Your name in the access log, which shows who opened a record and when. It's how we can still answer "who looked at my mother's file?" later, so it's kept for the same seven years.
- For first responders: the log of bracelet lookups you made, for the same reason.
Stopping the Hub's help
Deleting your account doesn't close the person's case. To stop services, tell their navigator or call the Hub. Our privacy page explains what we keep and for how long.