For first responders
Both are what this exists for. Here is what the lookup gives you, what it deliberately does not, and how to hand a family over to somebody who will stay with them.
Bracelet lookup
Type the id from the bracelet into the responder app. The answer is scoped to getting someone home safely — nothing wider.
What they like to be called
Critical conditions and allergies
A short note on what helps calm them
Who to phone, and in what order
Their care record
Their risk assessment or score
Case notes, or anything a navigator wrote
Anything a family said in a message
That split is deliberate. You need to get them home safely, not read their history.
Access and accountability
Worth reading now rather than at 2am with somebody's grandmother in the back of an ambulance.
The lookup is not public. Your agency requests accounts through the Hub and every one is verified by a person before it works.
With your name, and whether the bracelet was found or not. This is a feature — it is what lets the Hub tell a family exactly who saw what.
Treat it as you would any other unidentified person. The app gives the same answer for an id that was never registered and one that is no longer active, so read nothing into which you got.
Repeat call-outs
That is exactly who this service exists for. Repeat non-medical call-outs are the single strongest predictor we have that a family is in trouble.
And it does not need their consent to start a conversation.
Sooner if what you wrote suggests it cannot wait.
You are not taking on a case. You are handing one over.
If you left your details. Otherwise it just quietly happens.
